eHealth Africa Hiring Call Center Representatives in Abuja & Kano (Apply Now for 2026 Roles)
eHealth Africa has announced new job openings for Call Center Representatives (Consultants) in Abuja and Kano, offering qualified Nigerians an opportunity to contribute to strengthening healthcare systems and improving access to essential services.
This recruitment is part of the organization’s ongoing efforts to support innovative health solutions under the Com-WATCH Project, a digital platform focused on enhancing antibiotic monitoring and combating antimicrobial resistance (AMR) across Nigeria.
About eHealth Africa
eHealth Africa is a leading non-profit organization dedicated to improving public health through data-driven solutions, technology, and community engagement. The organization works across multiple states to enhance healthcare delivery and response systems.
- Job Overview: Call Center Representative (Consultant)
- Position: Call Center Representative
- Locations: Abuja & Kano
- Number of Vacancies: 2
- Project: Com-WATCH (Antibiotic Stewardship Platform)
- Contract Duration: Until December 31, 2026 (initial 6-week phase starting May 2026)
Selected candidates will act as the first point of contact for users of the Com-WATCH platform, assisting with inquiries, troubleshooting issues, and ensuring smooth user experience across mobile apps, WhatsApp chatbot, and web platforms.
Key Responsibilities
Successful applicants will:
- Handle inbound and outbound calls professionally
- Guide users on platform features such as verification tools and stock tracking
- Respond accurately using approved knowledge resources
- Log all interactions in CRM systems within two hours
- Escalate urgent issues within one hour
- Conduct follow-ups to ensure issue resolution
- Participate in weekly reviews and feedback sessions
- Prepare monthly reports on user insights and system performance
- Perform quality assurance checks on recorded calls
- Support testing of new platform updates
Eligibility Requirements
Applicants must meet the following criteria:
- Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related fields
- Candidates with HND, ND, or NCE plus relevant experience may also be considered
- Minimum of 1 year experience in call center operations or customer support
- Strong communication, empathy, and active listening skills
- Familiarity with CRM systems and structured data entry
Language Requirements
- Kano Role: Hausa, Fulani, and Pidgin English
- Abuja Role: Igbo, Yoruba, and Pidgin English
- Both Positions: Professional proficiency in English (spoken and written)
About the Com-WATCH Project
The Com-WATCH platform is an innovative system designed to:
- Track antibiotic stock levels
- Detect substandard or falsified medicines
- Provide real-time data for public health decisions
- Enable community members and healthcare providers to verify drug quality
- The platform integrates mobile apps, web tools, and WhatsApp chatbots to improve accessibility and engagement.
How to Apply
Interested candidates should apply through the official career portal: https://ehealthafrica.org/careers/
Applicants are advised to submit their applications early, as only shortlisted candidates will be contacted.
Equal Opportunity Statement
eHealth Africa is an equal opportunity employer committed to diversity and inclusion. Applications are welcome from all qualified individuals regardless of gender, ethnicity, disability, or religion.
Why This Job Matters
This role is more than a typical customer service job it offers a chance to directly contribute to Nigeria’s healthcare improvement efforts by supporting systems that combat antibiotic misuse and strengthen public health outcomes.
